Turboshop
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Terms of Service (Public Offer)

Last updated: October 23, 2026.

1. Definitions and General Provisions

These Terms of Service constitute a public offer — a proposal by Turboshop (the "Provider", "we") to enter into an agreement for access to the Turboshop service (the turboshop.ua website, the "Service") on the terms set out below.

User — a person who has registered an account in the Service or uses the website. Package — the pricing plan selected by the User with a defined set of features. Registering an account by the User, the first sign-in to an account created by the Provider at the User's request, or paying for a Package constitutes full and unconditional acceptance of these Terms.

2. Subject Matter

The Provider grants the User access to a SaaS platform for creating and running online stores: a store builder, catalog and order management, integrations with marketplaces and services, and technical support — within the scope of the selected Package. The Service is provided on a subscription basis, remotely, via the Internet.

3. Registration and Account

  • When registering, the User must provide accurate and up-to-date information (email, phone) and keep it current.
  • The User is solely responsible for keeping their account credentials secure and for all actions performed under their account.
  • At the User's request made during a consultation, the Provider may create an account for the email the User provided in their request and send the sign-in details to that email. We recommend changing the password after the first sign-in (Profile → Password).
  • To help with store setup, choosing a plan or payment, a Provider support employee may sign in to the User's account — only upon the User's request or with the User's consent. Such a session lasts no longer than 30 minutes and is recorded in the account history; during it, the password cannot be changed, access keys (API/MCP tokens) cannot be issued, and card payments cannot be made on the User's behalf.
  • If unauthorized access is suspected, the User must immediately notify us at [email protected].

4. Pricing and Payment

  • The cost of using the Service is determined by the selected Package (subscription) according to the pricing published on the website.
  • Payments are made online via the WayForPay payment service or by bank transfer against an invoice. The User generates the invoice in their dashboard or, at the User's request, a Provider manager sends it to the account email; all invoices are available in the dashboard under “Payments”.
  • An invoice — whether generated in the dashboard or sent by a manager — is valid for payment for 7 (seven) calendar days. The validity period is stated on the invoice (until the end of the specified day, Kyiv time). An invoice may be paid by the User or by a third party (including a sole proprietor or a legal entity) on the User's behalf; the payment reference must include the invoice number.
  • The plan is activated once the funds are confirmed to have arrived in the Provider's account (usually within 1 business day). If a payment arrives after the invoice has expired or been cancelled, the Provider credits it at the price and on the terms stated in that invoice or, at the User's choice, refunds the money to the payer. Recurring billing is not enabled for invoice payments.
  • Some plans have a minimum billing period. For the Basic plan it is 12 (twelve) months, paid as a single annual payment.
  • With the User's consent, automatic recurring charges may be made to renew the subscription; auto-renewal can be disabled at any time in the account dashboard. After three consecutive failed charge attempts, auto-renewal is disabled automatically and the subscription ends when the paid period expires.
  • If the Package is changed during a paid period, the cost is recalculated in proportion to the unused remainder of the period. The credit is applied up to the price of the new Package; any surplus above that amount (when downgrading) is not refundable.
  • The Provider may change the pricing; new prices apply from the next billing period.

4.1. Add-ons

  • An add-on is an additional feature (software module) for the User's online store, provided on top of the Package and paid for separately. Some add-ons are included in certain Packages, as stated on the add-on page; in that case no separate payment is charged for them. The list, description and price of add-ons are published on the website and in the account dashboard.
  • The right to use an add-on is granted for one store selected at payment and cannot be transferred to other stores without the Provider's consent.
  • An add-on subscription is paid for the selected period (month or year). With the User's consent, automatic recurring charges are made; auto-renewal can be turned off at any time in the account dashboard. After the subscription is cancelled, the add-on works until the end of the paid period and is then paused. Store data created with the add-on is kept.
  • A one-time license ("no subscription") is paid in a single payment and grants a perpetual right to use the add-on in the store. The license includes add-on updates for the period stated on the add-on page; after that the add-on keeps working, and new versions are available for a separate update-renewal payment.
  • The add-on price, payment model and update period are stated on the add-on page and in the dashboard at the time of payment. Payment is made as set out in Section 4.
  • An add-on works in a store running a compatible version of the Turboshop platform. If these Terms are breached, the Provider may revoke the right to use the add-on.

5. Refunds

An annual prepayment for a Package (including the Basic Package, which is paid only annually) is refunded in full by the Provider if the User writes to [email protected] within 14 days of the payment date. The same applies to an annual auto-renewal. Funds are returned to the card used for payment (within the time set by the bank) or to the account from which an invoice payment was made (including the account of a third party who paid on the User's behalf). After a refund, access to the Package ends.

Monthly Package payments, payments for Add-ons and one-time licenses, and an annual prepayment after 14 days from the payment date are non-refundable unless otherwise required by the legislation of Ukraine. Auto-renewal can be turned off in the account dashboard at any time — there will be no next charge, and access remains until the end of the paid period.

6. Affiliate Program

The Service runs an affiliate (referral) program: the User may share their referral link and receive a reward of 10% of the payments made by users they refer. The reward is credited to the affiliate balance in the account dashboard. Program terms may be further specified on the affiliate program page.

7. User Obligations and Restrictions

  • use the Service only for lawful purposes and not publish content that violates the legislation of Ukraine or the rights of third parties;
  • not offer goods prohibited from circulation, or fraudulent, misleading, or malicious content;
  • not take actions aimed at disrupting the Service, bypassing restrictions, or gaining unauthorized access to other users' data.

In case of a breach of these Terms, the Provider may suspend or terminate the User's access to the Service.

8. Intellectual Property

All rights to the Service, its source code, design, trademarks, and website materials belong to the Provider. The User is granted a limited, non-exclusive right to use the Service for the duration of the subscription. Rights to the content the User publishes in their store (texts, images, products) remain with the User; the User warrants that they hold the necessary rights to such content.

9. Liability and Disclaimer of Warranties

The Service is provided "as is". The Provider makes reasonable efforts to keep the Service running without interruption but does not warrant error-free or uninterrupted operation (including during maintenance or due to circumstances beyond the Provider's control). The Provider is not liable for lost profits or indirect damages. The Provider's aggregate liability is limited to the amount paid by the User for the last paid period.

10. Changes to the Terms

The Provider may amend these Terms. The new version is published on this page with the date of the update and takes effect upon publication. Continued use of the Service after publication constitutes acceptance of the new version.

11. Company Details and Contacts